The agreement between Sylvie AI, Inc. and the companies who use it.
Last revised on September 21, 2026.
Welcome to the Terms of Service (these "Terms") for the website asksylvie.ai and its subdomains, including asksylvie.ai (the "Website"), and the Sylvie assistant reachable through the Website and through text-messaging channels (SMS, WhatsApp, iMessage-compatible messaging, Telegram, Slack and Microsoft Teams), operated by Sylvie AI, Inc., a Delaware corporation ("Company", "we", "us", "our"). The Website and any content, tools, features and functionality offered on or through it and through those channels are together the "Services".
These Terms govern your access to and use of the Services. Please read them carefully; they include important information about your legal rights. By accessing or using the Services you agree to these Terms. If you do not understand or agree to them, do not use the Services.
"You" and "your" mean you as the user of the Services. If you use the Services on behalf of a company or other entity, "you" includes that entity, and you represent that you are authorised to bind it and agree to these Terms on its behalf.
Arbitration and class action waiver. Section 10 contains an arbitration clause and a class action waiver. By agreeing to these Terms you agree (a) to resolve all disputes, with limited exceptions, related to the Services through binding individual arbitration, which means you waive any right to have those disputes decided by a judge or jury, and (b) to waive your right to participate in class actions, class arbitrations or representative actions. You may opt out of the arbitration clause and the class action waiver as explained in Section 10.
You must be 18 years of age or older to use the Services. By using the Services you represent that you meet this requirement. The Services are intended for business and personal productivity use by adults.
Creating and safeguarding your account. To use the Services you ask to join and, once approved, hold an account tied to your mobile number and email address. You may also link other accounts, such as your Google or Microsoft account (together, your "Account"). You agree to give us accurate, complete and current information for your Account. You are responsible for all activity on your Account and for keeping your phone, your messaging accounts and any settings link private; a settings link signs in whoever holds it, which is why it expires after 30 minutes. You may not let anyone else use your Account. Notify us immediately at [email protected] if you know or suspect that your Account has been compromised or used without your permission. One person, one Account, unless we agree otherwise. Do not create an Account if we have previously removed yours or banned you from the Services, unless we agree in writing.
Inputs, outputs and actions. The Services provide a personal executive assistant powered by artificial intelligence ("AI"). You provide or make available to us, actively or by connecting third-party services, messages, voice notes, documents, images, emails and other materials and data ("Input"). The Services use AI to generate responses, drafts, summaries, notes and other materials based on your Input ("Output") and to take actions on your behalf ("Actions"). Input and Output are together your "Materials".
Input. By submitting Input you represent that (i) you hold all rights, licences, consents and authority needed to submit it and to let us use it to provide the Services; (ii) submitting it, including to generate Output or take Actions, does not breach any third party's rights, any third party's terms or applicable law; and (iii) it does not contain material subject to copyright or other proprietary rights unless you are permitted to provide it.
Connected services. The Services interact with third-party services you choose to connect, such as your mailbox, calendar, CRM, work apps and social accounts (each, a "Connected Service"). You authorise the Services to access and interact with your Connected Services on your behalf, to read data from them, and to take Actions on them as described below. Data the Services read from a Connected Service is your Input, and data the Services send to a Connected Service is your Output. You are responsible for ensuring that what the Services do on a Connected Service is permitted under that service's terms. You may only connect accounts you are authorised to use, and you may not use the Services to reach anyone else's mailbox, calendar or accounts. You can disconnect any Connected Service at any time from your settings page; disconnecting stops further access, and deleting your Account deletes what was collected.
Actions, and what you approve. The Services take Actions in response to your Input. Some Actions are taken only after your explicit approval, and you are responsible for anything you approve:
The Services do not make purchases, hold payment methods or sign agreements on your behalf. Where the Services exchange data with a Connected Service on your behalf, they are facilitating your interaction with that service, and that interaction remains subject to the Connected Service's own terms.
Materials. We claim no ownership of your Materials. We and our licensors own the Services and the technologies used to generate Output and take Actions. Because of the nature of AI, we make no representation that any copyright or other intellectual property right will vest in any Output, and other users may independently receive output similar or identical to yours. We use your Materials only to provide, secure and support the Services for you. We do not use your Materials to train AI models, and the terms of our AI provider prohibit it from doing so with data we send through its API.
Responsibilities and acknowledgment of risks. The Services are not error-free. Output may be incorrect or incomplete and an Action may not be what you intended; some Actions cannot be undone. Verify Output before relying on it and review what you approve. You are responsible for your Input, your Actions and your use of Output, including all consequences, whether financial, contractual, legal, reputational or otherwise. The accuracy of an Action depends on the Input you provide. You will not use the Services to take Actions or rely on Output where doing so without meaningful human review would be unlawful, unsafe or otherwise inappropriate. We implement approval and confirmation requirements on certain Actions; we make no warranty that these will prevent every unintended or erroneous Action, and you remain responsible for the security, permission and sharing settings on each Connected Service.
Meeting recordings. The notetaker feature is off unless you turn it on. If you turn it on, you are responsible for obtaining any consent the law requires from other participants before the bot joins a meeting. Several states, including Florida, require the consent of everyone on the call.
The Services are free during the beta, and no payment method is collected. We may later offer paid Services. If you purchase any, you agree to pay the applicable fees and taxes in U.S. dollars and authorise us or our payment processor to charge your payment method. You represent that any payment information you provide is accurate and that you have the right to use that payment method. We may change our pricing at any time with notice. We are not liable for errors caused by third-party payment processors. Except where the law requires otherwise, payments are non-refundable.
Privacy notice. Our Privacy Policy describes how we handle the information you provide when you use the Services. It is at https://asksylvie.ai/privacy and is part of these Terms.
Acceptable use. The rules of behaviour when you use the Services, including uses that are prohibited, are set out in Section 6 under "Restrictions on your use of the Services". By agreeing to these Terms you agree to comply with them.
Right to use the Services. Subject to these Terms, we permit you to use the Services for your own business and personal use. If any software, content or other materials owned or controlled by us are provided to you as part of the Services, we grant you a personal, non-assignable, non-sublicensable, non-transferable and non-exclusive right to access and use them solely to use the Services as these Terms permit. Access may be interrupted from time to time for maintenance, updates, equipment failure or other reasons.
Restrictions on your use of the Services. Unless applicable law prohibits these restrictions or you have our written permission, you may not:
Messaging channels and your carrier. You are responsible for the mobile device, wireless plan, software and connections you need to use the Services. Your wireless carrier may charge you for texts and data, including messages from Sylvie. Check with your carrier for the fees that apply.
Beta offerings. The Services are currently offered on a closed, invitation-only beta basis, and we may from time to time offer other test or beta features ("Beta Offerings"). Your use of any Beta Offering is voluntary. Beta Offerings are provided "as is" and may contain errors, defects or inaccuracies that could cause failures or loss of data; all use is at your sole risk. Features may change, be added or be withdrawn without notice, and we may end a Beta Offering, or your access to it, at any time. Where we provide a Beta Offering on a closed or confidential basis, you agree not to disclose or publicly display the Beta Offering or Output from it, including by posting screenshots, recordings or streams, without our prior written consent.
Ownership of the Services. The Services, including their look and feel, proprietary content, information and other materials, are protected by copyright, trademark and other intellectual property laws. We and our licensors own all right, title and interest in and to the Services, and you agree not to act inconsistently with that ownership. We reserve all rights in the Services and their content (other than your Materials), including the exclusive right to create derivative works.
Ownership of trademarks. Sylvie, the Sylvie logo and all related names, logos, product and service names, designs and slogans are trademarks of Sylvie AI, Inc. or its licensors. Other names, logos and marks that appear in the Services belong to their respective owners, who may not be affiliated with us.
Ownership of feedback. We welcome feedback, comments and suggestions about the Services ("Feedback"). Feedback becomes our sole property and we may use and disclose it for any purpose without notice or compensation to you, and you assign to us all rights you may have in it.
Usage data. The Services generate diagnostic, technical and usage data about how you interact with them ("Usage Data"). We may use or disclose Usage Data in de-identified or aggregated form for any lawful purpose, including to operate, develop and improve the Services.
The Services may display, include or make available content, data, services, applications or materials from third parties ("Third-Party Materials"), including third-party large language models and Connected Services, and may link to third-party websites. We are not responsible for examining or evaluating the content, accuracy, completeness, availability, timeliness, legality or quality of Third-Party Materials or third-party sites, and we do not warrant or endorse them or assume any liability for them. Your use of Third-Party Materials and Connected Services may be governed by additional terms from their providers, which you agree to comply with.
Disclaimers. Your access to and use of the Services, including Actions taken through the Services and your use of any Output, are at your own risk. The Services, Output and Actions are provided on an "AS IS" and "AS AVAILABLE" basis. To the maximum extent permitted by law, the Company, its affiliates, officers, directors, employees, agents, partners and licensors (the "Company Entities") DISCLAIM ALL WARRANTIES AND CONDITIONS, EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NON-INFRINGEMENT. The Company Entities make no warranty and disclaim all responsibility for: (a) the completeness, accuracy, availability, timeliness, security or reliability of the Services and any Action or Output; (b) any harm to your systems, loss of data (including data in Connected Services) or other harm resulting from your use of the Services or any Action; (c) compatibility with any other application, system, device or Connected Service; (d) your Actions and Output; (e) whether the Services will meet your requirements or be available on an uninterrupted, secure or error-free basis; and (f) the deletion of, or failure to store or transmit, your Materials and communications. No advice or information obtained from the Company Entities or through the Services creates any warranty not expressly made here. Do not rely on the Services or any Output for medical, legal, investment, financial, tax or other professional advice; nothing in the Services substitutes for a qualified professional, and nothing in these Terms creates a fiduciary, employment, joint venture, partnership or similar relationship between you and the Company.
THE LAWS OF CERTAIN JURISDICTIONS, INCLUDING THE STATE OF NEW JERSEY, DO NOT ALLOW LIMITATIONS ON IMPLIED WARRANTIES OR THE EXCLUSION OR LIMITATION OF CERTAIN DAMAGES. IF THOSE LAWS APPLY TO YOU, SOME OR ALL OF THE DISCLAIMERS, EXCLUSIONS OR LIMITATIONS IN THESE TERMS MAY NOT APPLY TO YOU, AND YOU MAY HAVE ADDITIONAL RIGHTS.
THE COMPANY ENTITIES TAKE NO RESPONSIBILITY AND ASSUME NO LIABILITY FOR ANY CONTENT THAT YOU, ANOTHER USER OR A THIRD PARTY CREATES, UPLOADS, SENDS, RECEIVES OR STORES ON OR THROUGH THE SERVICES. YOU UNDERSTAND THAT YOU MAY BE EXPOSED TO CONTENT THAT IS OFFENSIVE, ILLEGAL, MISLEADING OR OTHERWISE INAPPROPRIATE, FOR WHICH THE COMPANY ENTITIES WILL NOT BE RESPONSIBLE.
Limitations of liability. TO THE EXTENT NOT PROHIBITED BY LAW, IN NO EVENT WILL THE COMPANY ENTITIES BE LIABLE FOR ANY INDIRECT, SPECIAL, EXEMPLARY, INCIDENTAL, CONSEQUENTIAL OR PUNITIVE DAMAGES (INCLUDING PROCUREMENT OF SUBSTITUTE GOODS OR SERVICES, LOSS OF USE, DATA OR PROFITS, BUSINESS INTERRUPTION OR ANY OTHER DAMAGES OR LOSSES ARISING OUT OF OR RELATED TO YOUR USE OF OR INABILITY TO USE THE SERVICES), HOWEVER CAUSED AND UNDER ANY THEORY OF LIABILITY, WHETHER IN CONTRACT, STRICT LIABILITY OR TORT (INCLUDING NEGLIGENCE), EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGE. THE COMPANY ENTITIES' TOTAL LIABILITY TO YOU FOR ALL DAMAGES FINALLY AWARDED WILL NOT EXCEED THE GREATER OF ONE HUNDRED DOLLARS ($100.00) OR THE AMOUNT YOU PAID THE COMPANY ENTITIES FOR THE SERVICES, IF ANY, IN THE SIX (6) MONTHS BEFORE THE CLAIM. THESE LIMITATIONS APPLY EVEN IF THE STATED REMEDY FAILS OF ITS ESSENTIAL PURPOSE.
Indemnification. You agree to defend, indemnify and hold the Company Entities harmless from and against all claims, costs, damages, losses, liabilities and expenses (including attorneys' fees) arising out of or in connection with: (a) your breach of these Terms or of applicable law; (b) your violation of any third party's rights, including any claim about consent to a recording; (c) your misuse of the Services; (d) your Input and Actions and your use of any Output; or (e) your negligence or wilful misconduct. We may control the defence and settlement of any such claim, and you agree to cooperate fully.
PLEASE READ THIS SECTION CAREFULLY. IT MAY SIGNIFICANTLY AFFECT YOUR LEGAL RIGHTS, INCLUDING YOUR RIGHT TO FILE A LAWSUIT IN COURT AND TO HAVE A JURY HEAR YOUR CLAIMS. IT CONTAINS PROCEDURES FOR MANDATORY BINDING ARBITRATION AND A CLASS ACTION WAIVER.
Informal process first. In the event of any dispute between you and the Company Entities, you and the Company agree that the party raising it will first contact the other and make a good-faith, sustained effort to resolve it, allowing the receiving party 30 days to respond, before resorting to any formal means of resolution. This step is a condition precedent to initiating arbitration.
Arbitration agreement and class action waiver. After the informal process, any remaining dispute, controversy or claim relating in any way to the Services (a "Claim"), including threshold questions of arbitrability, will be resolved by final and binding arbitration in the English language, administered by JAMS under its Comprehensive Arbitration Rules and Procedures then in effect (the "JAMS Rules"), which are incorporated by reference. Because these Terms concern interstate commerce, the Federal Arbitration Act governs the arbitrability of all disputes; the arbitrator will apply applicable substantive law consistent with it and with the applicable statute of limitations. Arbitration will be conducted by a sole arbitrator under the JAMS Rules, and judgment on the award may be entered in any court of competent jurisdiction. Arbitration will take place on an individual basis; class arbitrations and class actions are not permitted. By agreeing to these Terms you and the Company each waive the right to trial by jury and to participate in a class action or class arbitration.
Exceptions. The following will be resolved in a court of proper jurisdiction rather than in arbitration: (a) disputes within the jurisdiction of a small claims court, as long as they proceed as an individual dispute and not as a class, representative or consolidated action; (b) disputes where the sole relief sought is injunctive relief, including public injunctive relief; and (c) intellectual property disputes.
Costs of arbitration. Filing, administration and arbitrator fees are governed by the JAMS Rules, except that if you demonstrate that the costs you would owe under those rules would be prohibitively more expensive than a court proceeding, the Company will pay the amount the arbitrator determines is necessary to prevent that. Fees and costs may be awarded as applicable law provides. If the arbitrator finds that the substance of your Claim or the relief sought is frivolous or brought for an improper purpose, payment of all fees is governed by the JAMS Rules and you agree to reimburse the Company for amounts it advanced that were otherwise yours to pay. If you prevail and are awarded less than the Company's last written settlement offer made before the arbitrator was appointed, the Company will pay you the amount of that offer.
Opt-out. You may opt out of the arbitration provisions in these Terms by sending written notice to [email protected] within thirty (30) days of first registering for the Services or agreeing to these Terms. Otherwise you are bound to arbitrate disputes on a non-class basis as set out here. If you opt out of the arbitration provisions only, the class action waiver still applies; you may not opt out of the class action waiver only. If you opt out, the Company is not bound by the arbitration provisions either.
Waiver of right to bring class action and representative claims. To the fullest extent permitted by law, you and the Company each agree that any proceeding to resolve any dispute, claim or controversy will be brought and conducted ONLY IN THE RESPECTIVE PARTY'S INDIVIDUAL CAPACITY AND NOT AS PART OF ANY CLASS, CONSOLIDATED, MULTIPLE-PLAINTIFF OR REPRESENTATIVE ACTION OR PROCEEDING ("CLASS ACTION"), and each WAIVES THE RIGHT TO PARTICIPATE AS A PLAINTIFF OR CLASS MEMBER IN ANY CLASS ACTION IN ANY FORUM. If a dispute is subject to arbitration, THE ARBITRATOR WILL NOT HAVE AUTHORITY TO COMBINE OR AGGREGATE CLAIMS, CONDUCT A CLASS ACTION, OR MAKE AN AWARD TO ANYONE NOT A PARTY TO THE ARBITRATION, and MAY NOT CONSOLIDATE PROCEEDINGS FOR MORE THAN ONE PERSON'S CLAIMS. You may still seek public injunctive relief to the extent the law allows, consistent with the Exceptions above. IF THIS CLASS ACTION WAIVER IS LIMITED, VOIDED OR FOUND UNENFORCEABLE, THEN, UNLESS THE PARTIES AGREE OTHERWISE, THE AGREEMENT TO ARBITRATE IS NULL AND VOID WITH RESPECT TO THAT PROCEEDING SO LONG AS IT IS PERMITTED TO PROCEED AS A CLASS ACTION. If a court decides these limitations are invalid or unenforceable, any putative class, private attorney general, consolidated or representative action must be brought in a court of proper jurisdiction and not in arbitration.
SMS messaging. Text messaging is how the Services work: by entering your mobile number you agree to receive texts from Sylvie at it, sent in reply to you or as you scheduled them. You are not required to give this consent as a condition of purchasing anything. You may opt out at any time by replying STOP from the device receiving the messages, or by contacting [email protected]. The full program terms are in Section 12 and at https://asksylvie.ai/sms-terms.
Changes to the Services. We may change the content, features and other services provided as part of the Services from time to time, and we do not guarantee that any particular content, feature or service will always be available.
Updating these Terms. We may modify these Terms from time to time, in which case we will update the "Last revised" date at the top. If we make material changes we will make reasonable efforts to notify you, such as by message or by a prominent notice on the Website; it remains your responsibility to review these Terms from time to time. Updated Terms take effect when posted, or on a later date they specify. Continued use of the Services after they take effect is your acceptance of them. No amendment applies to a dispute for which arbitration was initiated before the change.
Termination of licence and your Account. If you breach these Terms, all licences we granted you terminate automatically. We may suspend, disable or delete your Account or the Services, in whole or part, with or without notice, for any or no reason, and during the beta we may end your access at any time. If we delete your Account for a suspected breach you may not re-register under a different name. You may delete your Account at any time from your settings page. On deletion for any reason we may, but are not obliged to, delete your Materials, and we are not responsible for their deletion or for a failure to delete them. Sections that by their nature should survive termination do so. Termination does not limit any of our other rights or remedies.
Injunctive relief. You agree that a breach of these Terms would cause irreparable injury to the Company for which monetary damages would not be an adequate remedy, and that the Company is entitled to equitable relief, in addition to any other remedies, without a bond, other security or proof of damages.
California residents. If you are a California resident, under Cal. Civ. Code § 1789.3 you may report complaints to the Complaint Assistance Unit of the Division of Consumer Services of the California Department of Consumer Affairs, in writing at 1625 North Market Blvd., Suite N 112, Sacramento, CA 95834, or by telephone at (800) 952-5210.
Export laws. You will not export or re-export, directly or indirectly, the Services or any information or materials we provide to any country for which the United States or another relevant jurisdiction requires an export licence or other governmental approval, without first obtaining it. In particular, the Services may not be exported (a) into any U.S. embargoed country or any country designated by the U.S. Government as supporting terrorism, or (b) to anyone on a U.S. Government list of prohibited or restricted parties, including the Treasury Department's Specially Designated Nationals list or the Commerce Department's Denied Persons List or Entity List. By using the Services you represent that you are not located in any such country or on any such list.
Miscellaneous. These Terms are the entire agreement between you and the Company about the Services and supersede all other agreements and understandings, written or oral, on that subject. If any provision is unlawful, void or unenforceable, it is severable and the rest remains in effect. We may assign these Terms; you may not assign them without our prior written consent. No waiver of any breach is a waiver of any other breach. Section headings are for reference only. The Services are operated from the United States; if you access them from elsewhere you do so on your own initiative and are responsible for compliance with local law. These Terms are governed by the laws of the State of Delaware, without regard to its conflict-of-laws rules. The proper venue for any dispute is the arbitration venue set out above or, if arbitration does not apply, the state and federal courts located in the State of Delaware, and you consent to their jurisdiction.
How to contact us. Email us about the Services or these Terms at [email protected].
Sylvie is a text-messaging service: after you ask to join at https://asksylvie.ai/join and enter your mobile number, and we approve your request, Sylvie sends one introduction message and then replies to what you text, along with the reminders and briefs you asked for. The consent shown under the mobile-number field covers those messages, which may be sent with automated technology; marketing messages are not part of the program and are not a condition of joining. Message frequency varies with how you use Sylvie. Message and data rates may apply. Reply STOP to cancel and stop receiving text messages from us (after opting out you will not receive any messages from Sylvie by text; reply START to resume). Reply HELP for help, or contact us at [email protected]. Wireless carriers are not liable for delayed or undelivered messages. See our SMS Terms at https://asksylvie.ai/sms-terms for the full program terms.